E-commerce Customer Service - Office Based

RM365 is a widely respected, leading retail and wholesale supplier of aesthetic products in the UK and around the globe with branches in London, France, Ireland and the Netherlands – the heart of the company in Birmingham. Our rapid growth and success come from a focus on delivering the latest products to our clients at the most competitive price, and our enviable track record continues to be based on the cornerstones of quality, reliability, and honesty. This is an exciting opportunity to join our dynamic and expanding company as we enter a period of growth.

Job Description:

You will be responsible for managing customer calls and online chat, with you as their key contact. The role will involve taking inbound calls and emails from business customers including various other tasks around the office. You will be proficient in quick learning and be career-driven.

Key Responsibilities:

- Driving online sales over the phone

- Increase our online presence and optimise the website visitor experience

- Order processing including customer liaison by phone, email, and face-to-face

- Updating product listings on various platforms including Magento (images etc.)

- Identifying ways to improve processes in order to improve sales, brand loyalty, and customer service experience

Skills, Knowledges and Experiences:

- Good understanding of Microsoft Office and Magento

- Excellent written and verbal communication skills

- Quick learning with speed typing skills

- Self-motivated with the ability to exceed sales target

- Highly organised and results-oriented

If you are a university graduate:

- Training is offered for university graduates (a business diploma would be advantageous)

- You must have a business or marketing diploma

- Graduate salary: €25,000 with grades 2:1. Bonus scheme, with a definite yearly bonus

Working Hours: 40 hours per week, Monday to Friday (8:30 – 5:30), 1-hour lunch break

Holidays: 20 days a year plus bank holidays

Job Type: Full-time

Salary: €26,000.00-€32,000.00 per year

Salary based on skills and experience. Bonus scheme, with a definite 6-month bonus (every June and December)

Must wear formal office attire (uniform allowance €500 per year)

Personal phones must not be used for any purpose during working hours, only allowed to be used during lunchtime (no snacking during the working hours)

Please have a working portfolio ready should you be invited for an interview.

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