Our Terms and Conditions

INTRODUCTION

Welcome to RM365 NL's website. These Terms and Conditions provide the framework for your interaction with our website, including the processes for ordering and purchasing goods online.

Acceptance of Terms

By accessing our website and when purchasing products from us, you acknowledge that you have read, understood, and agree to comply with these terms, including our Privacy Notice. If you disagree with any part of these terms and conditions, please do not use our website or make any order from us.

Usage Restrictions

This website is intended solely for consumers. Trade customers should contact us directly at purchasing@rm365.fr for purchases.

Ownership and Operation

This website is owned and operated by RM365 FRANCE, our registered address is 11 Rue de Havre, Paris, 75008 France.

Contact Information

-By mail: 11 Rue de Havre, Paris, 75008 France.

-By email: info@rm365.nl

-By phone: +31 202 620 225

AGREEMENT

These Terms govern your use of our website and any purchases made.

Sections

- Definitions

- General Terms

- Buying and Product Terms

- Sale of Luxury Items

- Provisions and Obligations

- Privacy Notice

DEFINITIONS

- "We/Us/Our": RM365 NL

- "Site/Website": www.rm365.nl

- "You/Your": Visitor or customer to our website

- "Account": The account registered on our site

- "Content": Text, graphics, images, audio, video, and other data on the site

- "IP": Intellectual Property and associated rights

- "Product": Items or services ordered from us

- "Terms": These Terms and Conditions

- "User": Any person or entity using the site

GENERAL TERMS

These terms apply to all site visitors, regardless of whether a purchase is made.

1. User Obligations

You agree to:

- You must be 18 years or older.

- You are limited to one Account with us.

- You agree not to impersonate anyone else while using the Site.

- If you access another site through ours, you agree to review their terms and conditions.

- You agree not to employ automated means like robots, spiders, or scrapers on the Site.

- You agree not to circumvent any measures we implement to restrict access to certain parts of the Site.

- You agree not to engage in actions that could impair our systems' functionality.

- You agree not to replicate the Site or any part thereof for use on other websites or applications.

- You agree not to attempt to alter, translate, adapt, edit, decompile, disassemble, or reverse engineer any of our systems.

- You agree not to use our trademarks, designs, or layout without prior permission from us.

2. Intellectual Property

2.1 The IP on the site is owned by us and our partners. Use of the site content is permitted only with our written consent.

2.2 Trademarks and logos on the site are protected by law.

3. Disclaimers

3.1 The site's functionality is not guaranteed and may not work as expected on all devices.

3.2 We take reasonable steps to ensure the accuracy of site information but do not guarantee its precision.

3.3 Advice on the site is general; verify independently if crucial.

3.4 We are not liable for issues caused by site use unless due to our deliberate actions.

4. Forums and User Content

4.1 Forum Usage Rules:

- Avoid obscene or vulgar language.

- Don't submit unlawful or objectionable content.

- Refrain from posting abusive, threatening, harassing, defamatory, racist, ageist, or sexist material.

- Don't create posts that encourage violence.

- Ensure all posts are in English.

- Do not link to sites that violate these guidelines.

- Advertising through forums is prohibited.

- Impersonation of others is forbidden.

- Posts must not contain viruses, trojans, crawlers, or harmful software that could affect our systems.

4.2 Moderation Rights: We reserve the right to moderate and remove any posts at our discretion.

4.3 Post Authorship: By submitting a post, you confirm you're the author, hold all rights to the content, and grant us permission to repost without compensation or additional permissions.

4.4 Viewer Acknowledgement: Understand that we are not the authors of forum posts and the views expressed may not represent our views.

4.5 Reporting Objectionable Content: If you find a post objectionable, report it to us for review and potential removal.

5. Site Availability

5.1 We don't guarantee constant availability of the Site and are not liable for any losses due to its unavailability.

5.2 We reserve the right to modify, suspend, or discontinue the Site and its services anytime without compensation.

6. Limitation of Liability

Our liability for losses incurred from site use is limited as permitted by law.

We do not exclude liability for death, personal injury, or fraud.

7. Links to Other Websites

7.1 We are not responsible for the content or losses from using linked websites.

7.2 We don't endorse or guarantee the accuracy of the content on linked sites.

7.3 Links to other sites are not an endorsement or recommendation from us.

7.4 We cannot guarantee that external links will always work.

8. Changes to Terms and Site

8.1 Terms may change periodically without personal notification to users.

8.2 Users are responsible for checking for changes in Terms with each Site visit.

8.3 Changes to the Site do not affect the applicability of these Terms.

9. Additional Legal Terms

9.1 No partnership or joint venture is established between us.

9.2 These Terms supersede all previous agreements and represent the full understanding between us.

9.3 Time constraints are not strict in the enforcement of these Terms.

9.4 If any part of these Terms is deemed unenforceable, the rest remain valid.

9.5 Formal notices must be communicated via email to the provided addresses.

9.6 These Terms constitute the entire agreement between us.

BUYING AND PRODUCT TERMS

These terms apply to site usage and purchases made through the Site, encompassing both buying and product authenticity, and you acknowledge and agree to these Buying and Product Terms.

1. Account Creation and Use

1.1 To order, you can either create an Account or checkout as guest, ensuring all provided information is accurate and updated.

1.2 Your Account is for personal use only and must be kept confidential.

1.3 We may close your Account at any time, with any balance refunded.

1.4 If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies in that account to offset the expenses we have incurred and you will be entitled to nothing.

1.5 In cases of suspected fraud, we may withhold any account balance and report those actions to the Police.

1.6 Only one Account per user is permitted and you will not give your username or password to anyone else.

1.7 You must log off when you exit the Account.

1.8 You warrant that you are a consumer and are purchasing any service or product as a consumer and not for sale or supply to any third party.

1.9 If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we may keep that commission and/or interest.

1.10 You can cancel your Account with us at any time; all you need to do is to email us at info@rm365.nl.

2. Product Information and Authenticity

2.1 We guarantee the authenticity of our products, sourced either directly from the original manufacturers or from legitimate, trusted distributors. Our suppliers are rigorously vetted to ensure they meet high standards of quality and authenticity. By purchasing from us, you acknowledge these policies and agree that you are fully informed.

2.2 We encourage customers to contact us directly with the above concerns before making a purchase. We are committed to transparency and will provide any available information to reassure our customers about the product's authenticity.

2.3 In the event that a customer questions the authenticity of a product purchased from us, we will conduct a thorough investigation. The resolution might include, but is not limited to, consultation with our suppliers, a lab test, or other channels in order to verify the product's source and authenticity.

2.4 We do not offer medical advice; any advice we offer on the Site is general in manner and must be verified by a health care professional. You agree not to use any Product until you have taken reasonable precautions that it will not cause you harm.

2.5 Before you use any Products you must comply with all instructions offered with that Product.

2.6 Utilising syringes, needles, or threads can be hazardous. If you lack previous experience with these items, we highly recommend seeking guidance from a qualified professional trained in their usage.

2.7 Product images and measurements on the Site are indicative and we cannot guarantee that the packaging shown will be what you receive, nor that any colours shown on your screen will be identical to those we upload.

2.8 We reserve the right to modify product availability and pricing, as well as alter or remove any item we advertise and/or special offers from time to time.

2.9 In the event that prices change during the period between your order being placed for Products and us processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price and will have the opportunity to cancel your order with us.

2.10 You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may confirm the terms of the agreement between you and us and the Product we are selling by email.

2.11 International customers:

2.11.1 We are not responsible for import duties and taxes arising on the supply of our services and we will make no calculations or estimates in this regard. Customers are also responsible for resolving any issues that arise with their local customs, including completing necessary declarations.

2.11.2 You agree that you are an importer of record and that you will ensure that your use of any Product we supply is in full compliance with the laws of the country in which you wish to use it.

2.11.3 You warrant the use of any Product is legal in the jurisdiction in which you intend to use it and will indemnify us against all losses we sustain in the event that you breach this warranty.

3. Order and Payment

3.1 A binding contract, on these Terms, will come into existence when we accept an order from you, regardless of whether the order is placed by you or one of our administrators.

3.2 You may amend that order at any time up to the date on which we accept it.

3.3 When you make an order with us, we will send you an email acknowledging that order and its value. The acknowledgement is not an acceptance of your order.

3.4 We will tell you, by email, when we have accepted your order (or any part of it), and that email will count as our acceptance of that order.

3.5 We will deliver any products you order in the manner you select using the Site and when have received payment in full from you.

3.6 If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.

3.7 If we reject your order, we will refund all monies you have paid us, using the method you used to pay us, within 14 days of such rejection.

3.8 Ownership of products transfers after full payment.

3.9 To place an order valued at over £/€/$ 10,000, please email our customer service team: info@rm365.nl.

4. Delivery and Returns

4.1 Delivery times are estimates and not guaranteed.

4.2 We strongly advise all customers pay an additional delivery insurance fee to insure their product(s) whilst in transit. Optional shipping insurance will be available to all customers at checkout. Please note that by choosing not to insure your product, you will be responsible for any delivery damages, faults and/or losses. Kindly note that insurance fees are non-refundable. Furthermore, all insurance claims related to the shipment must adhere to specific timelines as established by the shipping company for processing your claim. Should you have any concerns regarding your shipment, it is essential that you promptly adhere to the procedures outlined in Clause 7.1 to report the issue to us without delay.

4.3 We can deliver only to the address, and in the manner, you have specified when ordering and you may collect the Product from our premises by prior appointment.

4.4 If we offer free delivery on any Product; delivery will be by the method we choose.

4.5 Please ensure that you provide us with the correct delivery address and contact details as any mistakes cannot be rectified and/or compensated for once we have shipped your order.

4.6 If the product is returned to us for any reason, the customer will be responsible for paying the additional shipping costs.

4.7 Products that RM365 NL consents or directs in writing to be returned should be returned by the Customer to RM365 NL or any other destination specified by RM365 NL.

4.8 Customers requesting a replacement or refund, which is subject to our approval, must ensure the returned item reaches us with the original packaging unaltered and the product unused. To arrange for a return, you must inform us by email with the date of your order, the order number, product information, your name and address at info@rm365.nl as soon as possible and within 24 hours of delivery. We may request photographic evidence of any issue. The Product should not be returned until you have received further instructions from us.

4.9 A refund is not possible if the product has been used or the packaging is damaged, due to safety and hygiene concerns.

4.10 Should an investigation reveal that a product does not meet our standards of authenticity, we will provide the customer with appropriate remedies, which could include a refund or a replacement, in line with our terms and conditions.

4.11 We do not accept returns, unless the products ordered have been received expired or you have not received the correct product ordered. If you are one of the cases mentioned above, you must, upon receipt of your package, send us an email explaining the problem, with supporting documents to prove your statements. It is in this interest of security that product returns are under no circumstances accepted. Incorrect merchandise must be returned unopened in its original packaging within 5 days of receipt of order.

4.12 All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).

4.13 Once products have left our supply chain, we cannot guarantee that they meet acceptable quality standards or have been stored according to the manufacturer's recommendations. Refunds or replacements are not available if they do not adhere to our strict refund criteria. This policy ensures the highest standards of safety and hygiene, as returned products cannot be resold.

4.14 Any failure to comply with these provisions may mean that your right to a refund is lost.

4.15 The Seller reserves the right to destroy any goods that are returned by the Buyer without the express consent of the Buyer; Products that fail inspection upon return may be destroyed or returned at the cost of the customer.

5. Card Information Security

5.1 We do not retain full bank or credit card details.

5.2 Payment gateways may store payment information, so that they can provide their payment service.

6. Voucher and Discount Codes

Codes and promotions are subject to specific terms and conditions.

7. Complaints and Disputes

7.1 In the unlikely event that you wish to make a complaint about any product or service we offer, please contact us at info@rm365.nl by giving us full details of your dispute or claim. It is imperative that such communication is made in writing and submitted within 14 days following either the date of shipment dispatch from our facility or the date on which the parcel was delivered to you, whichever is applicable.

7.2 If the issue cannot be resolved within 60 days of your initial notification, we each agree to attempt to settle it through mediation in accordance with the Centre for Effective Dispute Resolution Model (“CEDR”) Mediation Procedure.

7.3 Unless otherwise agreed between you and us, the mediator will be selected by CEDR.

7.4 To start the mediation, either party must give the other written notice (“ADR Notice”) requesting the mediation. A copy of the request should be sent to CEDR.

7.5 The mediation will start not less than 60 days from the date of the provision of the ADR written notice.

7.6 You and we both, irrevocably, agree that neither you nor we may commence any court proceedings in relation to any dispute arising out of any matter relating to these Terms until we have first attempted to settle the dispute by mediation and either the mediation has been terminated or the other party has failed to participate in the mediation for a period of not less than 30 days from the date of the commencement of the mediation.

8. Liability

8.1 We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and we will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order and emailed to us at info@rm365.nl.

8.2 All liability will shift to customer from us once the parcel is shipped.

8.3 While we stand behind our products, we shall not be held liable for indirect or consequential losses claimed to arise from concerns about product authenticity, provided we have acted in good faith in sourcing and supplying the product.

8.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, subcontractors or for fraud or fraudulent misrepresentation.

8.5 We will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under or in connection with the order you have placed with us.

8.6 Subject to Clause 9.1, our total liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the provision of any products or services will be limited to the amount paid by you in respect of such product or service.

8.7 We disclaim all warranties, express or implied (to the extent permitted by law) including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. We do not warrant that the Site or any notification sent by us to you will be free of viruses or other harmful components.

8.8 We do not accept any liability or responsibility for the actions or omissions of any third party, including any doctor which we recommend to you.

8.9 We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity if you use any of our products or services otherwise than in accordance with these Terms.

8.10 We have no liability for any loss or damage which arises from your failure to inform your own doctor or other health care professional or that of any patient for whom you have obtained the Product about that Product or the Services which you order from the Site.

9. Events Outside of Our Control (Force Majeure)

9.1 We are not liable for delays or failures due to circumstances beyond our control.

9.2 In such cases, we will aim to minimise delay or may refund payments for undelivered orders, using the same method by which you paid us.

SALES OF LUXURY ITEM

1. Recognition

1.1 Understand that we are based in France and EU and that all prices for luxury items include VAT. We reserve the right to change prices and availability at our discretion.

1.2 Acknowledge that the price listed for the resale of pre-owned luxury items is final and non-negotiable. Once the customer has accepted our offer and sent us their items, the purchase is considered final.

2. Use of Service

2.1 Customers must comply with all applicable laws, statutes, and regulations when using our Service.

2.2 Our Service is for personal use only and must not be used for commercial purposes.

3. Purchase Process

3.1 Luxury Pre-Owned items offered for sale through our Service are subject to our approval.

3.2 To submit a Luxury Pre-Owned items for sale, customers must complete a submission form on our platform and communicate via email.

3.3 The submission form and email communication require customers to provide:

3.3.1 Full name.

3.3.2 Contact details, including telephone number and email address.

3.3.3 Details of the used luxury item, including brand, style, condition, and size.

3.3.4 Images of the luxury item, including specific images showing any damage to the pre-owned luxury item and its general condition.

3.4 Customers warrant that all information provided in the submission form and communication is true, accurate, up-to-date, and complete.

3.5 Once all required information has been received, we will evaluate the pre-loved luxury items and determine if they are subject to a purchase offer. This process may also involve an inspection by our partner.

4. Offer and Acceptance

4.1 After evaluating the Luxury Pre-Owned items, we will send the customer an offer email.

4.2 The offer price contained in the offer email is fixed and non-negotiable.

4.3 Customers have the option to accept or reject the offer price within 7 days from the date of receipt of the offer email.

4.4 If the customer accepts the offer price, this constitutes final and irrevocable consent to sell the used luxury items to us at the offered price.

4.5 If the customer does not accept the offer price within 7 days, the offer price will be automatically withdrawn. To proceed, the customer must resubmit the Luxury Pre-Owned item.

4.6 Our resale service also allows individuals to maximize their earnings with their items without selling them directly to us. Once your item is verified and accepted, you can choose to list it on our site without any upfront fees. We will only charge listing fees on the platform and relevant costs in the event of a successful sale, thus guaranteeing you to get the most out of your items. By using this service, you agree to these terms and conditions.

5. Collection of Used Luxury Handbags for Inspection

5.1 After acceptance of the offer price, customers will be invited to provide collection information.

5.2 We will arrange a collection service (only in France) for the pre-loved luxury items based on the provided collection information. We will make up to three collection attempts.

5.3 Customers must prepare the pre-owned luxury item for the collection service according to our instructions.

5.4 Customers are fully responsible for ensuring that the luxury item and all associated materials are included in the package.

6. Inspection and Purchase

6.1 Upon receipt of the Luxury Pre-Owned item, it will be inspected to ensure it matches the description, is in suitable condition, and is authentic.

6.2 If the Luxury Pre-Owned items passes inspection, we will send a purchase confirmation email.

6.3 In the event that we cannot accept your luxury item after inspection for any reason, we will promptly inform you by email. We will facilitate the return of your item via our trusted delivery partner. It is important to note that we assume no responsibility for any loss or damage that may occur during the return delivery process. Please consider this policy when using our services.

7. Payment

We will issue payment to the client by bank transfer or as store credit with invoice within seventy-two (72) hours following the sending of the purchase confirmation email.

8. Personal Shopper Service

We offer a personal shopper service for individuals wishing to purchase brand new luxury items. Please note that we will apply a commission fee for these purchases. Before making a decision, customers will receive prior notification of the commission fees.

9. Warranty and Indemnification

9.1 Customers warrant that they have the legal right to sell the Luxury Pre-Owned items and that it is free of liens and encumbrances.

9.2 Customers agree to indemnify and hold us harmless from any claims, liability, damages, losses, costs, and expenses arising from any breach of these Terms.

GENERAL PROVISIONS AND OBLIGATIONS

- These Terms are governed by the laws of European Union Law.

- We may modify these Terms and will notify users of significant changes.

- We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.

- You may not transfer (assign) your rights and obligations under these Terms.

PRIVACY NOTICE

By using our Service, customers agree to the collection, use, sharing, storage, and processing of their personal information in accordance with our Privacy & Cookie Policy, which is incorporated into these Terms.